Tandem Device Updater

Tandem Diabetes Care is the only company that allows its customers to remotely update the software of their in-warranty t:slim X2 insulin pump with new capabilities as additional features become available.* With Tandem, you are investing in the pump that gets updated, not outdated.

Available Updates

Click on the software update name for detailed information on available updates. You will need your unique Update ID and a compatible computer to complete the process. If you believe your insulin pump is eligible for an update but you did not receive an Update ID, please contact your local Customer Technical Support.

T:SLIM X2 INSULIN PUMP

Basal-IQ™ Technology Update

Basal-IQ Update

System Requirements

Before you update your insulin pump, please take a minute to review the following technical requirements. To install the Tandem Device Updater, you will need administrator rights on your computer.

Supported Devices

t:slim X2™ insulin pump

Supported Operating Systems

Microsoft Windows 11
Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Mac OS Monterey (v.12.x)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)

Computer Requirements

1 GB RAM
1 GB of available disk space
x86 compatible 1.6 GHz processor
USB 1.1 port or later
Screen display capable of at least
1024 by 768 pixels resolution

Support Resources

Tandem Device Updater User Guide

*Software and feature updates are subject to regulatory approvals and may not be available in all areas. Future updates may not be developed for some of all of Tandem’s pumps and developed updates may not be offered everywhere. A prescription and additional training may be required to access certain software updates. Charges may apply. Check with your local Customer Technical Support for more details.

Please review our Tandem Device Updater End User License Agreement, which applies exclusively to the download and use of the Tandem Device Updater, and our Tandem Device Updater Privacy Notice, which explains what data Tandem collects from you upon download and use of the Tandem Device Updater software.

Important Safety Information

Important Safety Information: The t:slim X2 System consists of the t:slim X2 insulin pump which contains Basal-IQ technology and a CGM. The t:slim X2 pump is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in persons requiring insulin. The t:slim X2 pump can be used solely for continuous insulin delivery and as part of the t:slim X2 pump with Basal-IQ technology System. When the pump is used with a compatible Continuous Glucose Monitor (CGM, sold separately), the Basal-IQ technology can be used to suspend insulin delivery based on CGM sensor readings. The pump is indicated for use in individuals six years of age and greater. The pump is intended for single patient use. The pump is indicated for use with NovoRapid or Humalog U-100 insulin. The System is not indicated for use in pregnant women, people on dialysis, or critically ill patients. Users of the pump and the System must: be willing and able to use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. All Tandem Diabetes Care pumps, transmitters, and sensors must be removed before MRI, CT, or diathermy treatment. Visit tandemdiabetes.com/safetyinfo for additional important safety information.