Tandem Device Updater

Tandem Diabetes Care is the only company that allows its customers to remotely update the software of their in-warranty t:slim X2 insulin pump with new capabilities as additional features become available.* With Tandem, you are investing in the pump that gets updated, not outdated.

Available Updates

Click on the software update name for detailed information on available updates. You will need your unique Update ID and a compatible computer to complete the process. If you believe your insulin pump is eligible for an update but you did not receive an Update ID, please contact your local Customer Technical Support.

T:SLIM X2 INSULIN PUMP

Basal-IQ™ Technology Update

Basal-IQ Update

T:SLIM X2 INSULIN PUMP

Control-IQ™ Technology Update

CONTROL-IQ Update

System Requirements

A computer and internet connection will be required to update your pump. Please take a minute to review the following technical requirements. In order to install Tandem’s device updater software, you will need administrator rights on your computer.

Supported Devices

t:slim X2™ insulin pump

Supported Operating Systems

Microsoft Windows 11
Microsoft Windows 10 (64 bit)
Microsoft Windows 8.1 (64 bit)
Mac OS Monterey (v.12.x)
Mac OS Big Sur (v.11.0.x)
Mac OS Catalina (v10.15.x)

Minimum Computer Requirements

1 GB RAM
1 GB of available disk space
x86 compatible 1.6 GHz processor
USB 1.1 port or later
Screen display capable of at least 1024 by 768 resolution

Support Resources

Tandem Device Updater User Guide

*Software and feature updates are subject to regulatory approvals and may not be available in all areas. Future updates may not be developed for some of all of Tandem’s pumps and developed updates may not be offered everywhere. A prescription and additional training may be required to access certain software updates. Charges may apply. Check with your local Customer Technical Support for more details.

Please review our Tandem Device Updater End User License Agreement, which applies exclusively to the download and use of the Tandem Device Updater, and our Tandem Device Updater Privacy Notice, which explains what data Tandem collects from you upon download and use of the Tandem Device Updater software.

Important Safety Information

The pump and each System below is indicated for use in individuals six years of age and greater. The pump and each System is intended for single user use. The pump and each System is indicated for use with U-100 insulin only.

The t:slim X2 insulin pump with Basal-IQ technology (the Basal-IQ System) consists of the t:slim X2 insulin pump, which contains Basal-IQ technology, and a compatible continuous glucose monitor (CGM, sold separately). The t:slim X2 insulin pump is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The t:slim X2 insulin pump can be used solely for continuous insulin delivery and as part of the Basal-IQ System. When used with a compatible CGM, the t:slim X2 insulin pump with Basal-IQ technology can be used to suspend insulin delivery based on CGM sensor readings.

The t:slim X2 insulin pump with Control-IQ technology (the Control-IQ System) consists of the t:slim X2 insulin pump, which contains Control-IQ technology, and a compatible continuous glucose monitor (CGM, sold separately). The t:slim X2 insulin pump is intended for the subcutaneous delivery of insulin, at set and variable rates, for the management of diabetes mellitus in people requiring insulin. The t:slim X2 insulin pump can be used solely for continuous insulin delivery and as part of the Control-IQ System. When used with a compatible CGM, the t:slim X2 insulin pump with Control-IQ technology can be used to automatically increase, decrease, and suspend delivery of basal insulin based on CGM sensor readings and predicted glucose values. The t:slim X2 insulin pump with Control-IQ technology can also deliver correction boluses when the glucose value is predicted to exceed a predefined threshold.

Warnings

Warning: Control-IQ technology should not be used by anyone under the age of six years old. It should also not be used in users who require less than 10 units of insulin per day or who weigh less than 25 kilograms.

Do not use the t:slim X2 insulin pump with Control-IQ technology if using hydroxyurea. Neither System is indicated for use in pregnant women, people on dialysis, or critically ill users. Users of the pump and either System must: be willing and able to use the insulin pump, CGM, and all other system components in accordance with their respective instructions for use; test blood glucose levels as recommended by their healthcare provider; demonstrate adequate carb-counting skills; maintain sufficient diabetes self-care skills; see healthcare provider(s) regularly; and have adequate vision and/or hearing to recognize all functions of the pump, including alerts. The t:slim X2 pump and the CGM transmitter and sensor must be removed before MRI, CT, or diathermy treatment. Visit www.tandemdiabetes.com/safetyinfo for additional important safety information.