Any insulin pump (“Pump”) that was originally purchased from Tandem Diabetes Care Canada, Inc. (“Tandem”) or one of its authorized Canadian distributors may be returned to Tandem only for the following reasons: (1) during the applicable Warranty Period, if the customer experiences an issue with the Pump that is covered by the warranty set forth at tandemdiabetes.com/warranty, then Tandem will, in its sole discretion, repair or replace the Pump as provided under the applicable warranty above, (2) during the applicable Return Period (defined below), if the customer discovers that the Pump is not suited for the customer based on a valid, good faith medical reason which has been confirmed by the customer’s health care professional, then Tandem will refund the applicable Pump purchase price to the to the original source(s) of payment. The Return Period shall be calculated from the date of pump shipment and shall mean 90 days for Provincial-funded Pumps, and 30 days for all other Pumps. Tandem will not accept or be obligated to accept for return any Pump that is not based on one of the two reasons outline above. The customer must first obtain a returned materials authorization (RMA) number from Tandem’s Customer Service Department. Tandem will provide a label which will include the RMA number on it, this label should be attached to the outer box.

All returns pre-authorized by Tandem should be sent to:
Tandem Diabetes Care, Inc.
c/o Apple Express Customer Returns
5300 Satellite Drive Mississauga, ON L4W 5J2

Returns made without the RMA number will be returned to the customer, freight collect. This policy is subject to applicable law.