What is a cookie?

A cookie is a small data file that is stored on your device (e.g. computer, tablet or smartphone) when you visit a website or use an app. Cookies help websites and mobile apps remember things about you, such as IP addresses (the Internet access of a computer), domain names, and the type of computer and operating system being used, so you don’t have to enter certain pieces of information every time you visit your favorite sites.

How does Tandem Diabetes Care use cookies?

Like most website and app providers, we use cookies for various reasons, like recognizing your devices and your preferences when you log-in to your Tandem account, protecting your Tandem account data, helping us improve our website and app by tracking statistical information related to navigation, keeping our services secure, and generally providing you with a more satisfying and intuitive experience on our site. We may also use cookies to recall your authentication information.

What cookies does Tandem Diabetes Care use?

We may use both "session" cookies and "persistent" cookies. A session cookie enables certain features of the Website and our service and is deleted from your computer when you disconnect from or leave the Website. If a portion of this Website requires a password, you are giving us explicit permission to use a persistent cookie, which is a small data file that is generated when, as a registered user of the Website, you enter your assigned user ID and password to access the password-protected area of the Website. This file is stored on your computer and enables your browser to access each page that is in the password-protected area.

Some of the categories of cookies we use on our website include:

ProviderPurpose
Used for Performance
CallRailWe use this cookie to better track performance on our website by providing trackable/relevant call data.
MarketoWe use these cookies to determine is users have interacted with certain pages on our website.
Used for Analytics
Google AnalyticsWe can use these cookies to learn more about which features are the most popular with our users and which might need some tweaks.
Google OptimizerWe use these cookies to test page versions and learn more about what features work best for our users
Hot JarWe can use these cookies to learn more about which features are the most popular with our users and which might need some tweaks.
Used for Advertising
FacebookWe use these cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our websites and mobile apps and on other websites or mobile apps.
Healthline Conversion PixelWe use these cookies to better test the numbers of conversion we gather through this advertiser.
Vertical Health Conversion PixelWe use these cookies to better test the numbers of conversion we gather through this advertiser.
Used for Session Management
SCORM CloudWe use these cookies to determine whether a user is authorized to view certain training content on the t:connect portal.

Some of the categories of cookies we use on our website include:

ProviderPurpose
Type: Necessary / Expiry: Session / Provider: Tandem
.ASPXAUTHIdentifies the user and allows authentication to the server
ASP.NET_SessionIdPreserves the visitor's session state across page requests
CGMDATAEnables visualization for users with CGM data
DashLastButtonRemembers the user's last selected dashboard date range
LCTDRemembers the user's last complete therapy date
PresetStickyDate-DashboardRemembers the user's last selected date range
TS017be3d6Verifies SSL certificate
Type: Statistics / Expiry: 2 years / Provider: Google Analytics
_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website

Does Tandem Diabetes Care also use “web beacons” or “clear GIFs”?

We may also employ software technology known as "web beacons" or "clear GIFs," which helps us keep track of what content on our website is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are different from cookies. Web beacons are embedded in the web pages you review, so they are not stored on your hard drive. The web beacons we use do not track or collect any personally identifiable information about you and they are in no way linked to your personally identifiable information.

Please note that we cannot control the use of cookies by linked third-party websites. If you have any questions about how third-party websites use cookies, you should contact the third-party directly.

How do I change my cookie settings?

Your browser or device may allow you to block certain cookies, remove cookies, or notify you when a cookie is set by editing your web browser preferences or options. You do not have to accept all cookies that we send you; however, please understand that cookies are an important part of how our services work, so removing, rejecting, or limiting our use of cookies could impact your ability to use parts of our website or app.

Within your browser, you can choose whether you wish to accept cookies or not. Different browsers make different controls available to you. For additional information, you can refer to aboutcookies.org/how-to-delete-cookies